FMSCustomer ("the App") is operated and maintained by Noble Lemmat. This Privacy Policy explains how we collect, use, store, and protect your information when you use the FMSCustomer mobile application.
Developer Information
- Developer
- Noble Lemmat
- Legal Entity
- Tinsae Shiferaw Terefe
- Website
- noblelemmat.et
- Developer Email
- dagshif@gmail.com
- Address
- Ahmad bin Majid Road, RAK City, United Arab Emirates
Information We Collect
Personal Information
When you register or use FMSCustomer, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Profile information
Usage Information
We may collect:
- Shipment activity
- Delivery tracking activity
- Order history
- App interaction data
- Notification preferences
Device Information
We may automatically collect:
- Device model
- Operating system
- Application version
- Device identifiers
- Crash logs
- Analytics information
- Push notification tokens
How We Use Your Information
Your information may be used to:
- Create and manage your account
- Provide shipment and delivery services
- Enable package tracking
- Send shipment updates and notifications
- Improve application performance
- Provide customer support
- Detect fraud and abuse
- Maintain security and compliance
Shipment and Delivery Services
FMSCustomer allows users to:
- Create shipments
- Track deliveries
- View shipment history
- Receive delivery updates
Information collected is used solely for delivery operations and customer support.
Third-Party Services
We may use trusted third-party services including:
- Firebase Authentication
- Firebase Cloud Messaging
- Firebase Analytics
- Crash Reporting Services
- Cloud Storage Services
These providers may process limited information required for service functionality.
Data Security
We implement reasonable security measures including:
- Secure servers
- Encrypted communications
- Access controls
- Security monitoring
No method of transmission over the internet is completely secure.
Your Rights
You may:
- Access your information
- Update your profile information
- Request account deletion
- Request deletion of personal data
- Contact us regarding privacy concerns
Account Deletion
Users may permanently delete their FMSCustomer account and associated personal information.
Delete Through the App
- Open FMSCustomer.
- Navigate to Profile or Settings.
- Select Delete Account.
- Confirm your deletion request.
Delete Through Support
If you cannot access your account, contact:
- Email: dagshif@gmail.com
- Subject: Account Deletion Request
Include:
- Full name
- Registered phone number
- Registered email address (if applicable)
Data Deleted
Upon successful deletion request, we remove:
- Profile information
- Authentication data
- Phone number
- Email address
- Notification tokens
- User preferences
Data Retained
Certain information may be retained temporarily where required for:
- Legal obligations
- Fraud prevention
- Security investigations
- Audit and compliance purposes
Processing Time
Account deletion requests are generally completed within 30 days.
Children's Privacy
FMSCustomer is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website and may be announced within the application.
Contact Us
- Developer: Noble Lemmat
- Website: https://noblelemmat.et
- Email: dagshif@gmail.com
- Contact Person: Dagmawi Terefe
- Phone: +251 976 166 204
Information We Collect
Personal & Account Information
When you register or use FMS Owner & Driver as a vehicle owner or driver, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Profile picture
- Physical address, region, city, sub-city, and woreda
- Company name and TIN number (for company accounts)
Identity & Verification Documents
To verify vehicle owners and drivers, we may collect:
- National ID (FIN) number
- Driver's license number and expiry date
- Uploaded identity documents (national ID front/back, license front/back)
- Business license documents (for company accounts)
- Supporting shipment documents you upload
Fleet & Operational Information
Vehicle owners may provide and manage:
- Vehicle (truck) details and fleet records
- Driver profiles added to their fleet
- Truck–driver assignments
- Shipment offers, orders, and delivery history
Location Information
When you enable driver availability ("go online") during an active shipment, we collect:
- GPS coordinates (latitude and longitude)
- Location timestamp
- Associated shipment identifier
Location is collected only while you are online with an accepted active shipment, not in the background when you are offline.
Usage & Device Information
We may automatically collect:
- Shipment and delivery activity
- Offer and assignment history
- App interaction data and notification preferences
- Device model, operating system, and application version
- Push notification tokens (FCM)
- Network connectivity status
How We Use Your Information
Your information may be used to:
- Create and manage vehicle owner and driver accounts
- Verify identity and business credentials
- Manage fleet, vehicles, and driver assignments
- Process shipment offers, assignments, and deliveries
- Share live driver location with dispatch during active shipments
- Display routes and pickup/delivery points on maps
- Send shipment updates, offers, and account notifications
- Provide customer support and resolve disputes
- Improve application performance and security
- Detect fraud, abuse, and policy violations
Shipment and Delivery Services
FMS Owner & Driver supports logistics operations for vehicle owners and drivers, including:
- Managing fleet vehicles and assigned drivers
- Receiving and responding to shipment offers
- Creating and managing shipments (vehicle owners)
- Executing deliveries and updating shipment status (drivers)
- Viewing shipment history, maintenance logs, and proof of delivery
- Real-time shipment tracking on maps
Information collected is used solely for fleet operations, delivery coordination, and customer support.
Location and Live Tracking
Location access is requested to support maps, route display, and optional live GPS sharing when a driver goes online.
When Location Is Collected
- When you grant location permission for maps and route views
- When a driver enables online availability during an active accepted shipment
How Location Is Used
- Display pickup and delivery points on maps
- Post periodic GPS updates (approximately once per minute) to our servers while online with an active shipment
- Enable real-time shipment tracking for dispatch and vehicle owners via secure connections
Your Control
You can disable location sharing by going offline or revoking location permission in your device settings. Some features (maps, live tracking) may not work without location access.
Third-Party Services
We may use trusted third-party services including:
- Firebase Cloud Messaging (push notifications)
- Google Maps Platform (maps and routing)
- Real-time tracking services (WebSocket/Socket.IO)
- Cloud storage for uploaded documents and images
These providers may process limited information required for service functionality. Their use of data is governed by their respective privacy policies.
Data Security
We implement reasonable security measures including:
- Secure servers
- Encrypted communications (HTTPS)
- Access controls and authentication
- Security monitoring
No method of transmission over the internet is completely secure.
Your Rights
You may:
- Access your profile and account information
- Update your profile and documents through the app
- Manage notification preferences
- Request account deletion
- Contact us regarding privacy concerns
Account Deletion
Vehicle owners and drivers may permanently delete their FMS Owner & Driver account and associated personal information.
Delete Through the App
- Open FMS Owner & Driver.
- Navigate to Profile.
- Select Delete Account.
- Type DELETE to confirm your request.
Delete Through Support
If you cannot access your account, contact:
- Email: dagshif@gmail.com
- Subject: Account Deletion Request – FMS Owner & Driver
Include:
- Full name
- Registered phone number
- Registered email address (if applicable)
- Account role (vehicle owner or driver)
Data Deleted
Upon successful deletion request, we remove:
- Profile information
- Authentication data
- Phone number and email address
- Uploaded identity and business documents
- Notification tokens and user preferences
Data Retained
Certain information may be retained temporarily where required for:
- Legal obligations
- Completed shipment and financial records
- Fraud prevention and security investigations
- Audit and compliance purposes
Processing Time
Account deletion requests are generally completed within 30 days.
Children's Privacy
FMS Owner & Driver is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website and may be announced within the application.
Contact Us
- Developer: Noble Lemmat
- Website: https://noblelemmat.et
- Email: dagshif@gmail.com
- Contact Person: Dagmawi Terefe
- Phone: +251 976 166 204
Questions about your privacy?
We're here to help. Reach out anytime with privacy concerns or account deletion requests.