FMSCustomer ("the App") is operated and maintained by Noble Lemmat. This Privacy Policy explains how we collect, use, store, and protect your information when you use the FMSCustomer mobile application.
Developer Information
- Developer
- Noble Lemmat
- Legal Entity
- Tinsae Shiferaw Terefe
- Website
- noblelemmat.et
- Developer Email
- dagshif@gmail.com
- Address
- Ahmad bin Majid Road, RAK City, United Arab Emirates
Information We Collect
Personal Information
When you register or use FMSCustomer, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Profile information
Usage Information
We may collect:
- Shipment activity
- Delivery tracking activity
- Order history
- App interaction data
- Notification preferences
Device Information
We may automatically collect:
- Device model
- Operating system
- Application version
- Device identifiers
- Crash logs
- Analytics information
- Push notification tokens
How We Use Your Information
Your information may be used to:
- Create and manage your account
- Provide shipment and delivery services
- Enable package tracking
- Send shipment updates and notifications
- Improve application performance
- Provide customer support
- Detect fraud and abuse
- Maintain security and compliance
Shipment and Delivery Services
FMSCustomer allows users to:
- Create shipments
- Track deliveries
- View shipment history
- Receive delivery updates
Information collected is used solely for delivery operations and customer support.
Third-Party Services
We may use trusted third-party services including:
- Firebase Authentication
- Firebase Cloud Messaging
- Firebase Analytics
- Crash Reporting Services
- Cloud Storage Services
These providers may process limited information required for service functionality.
Data Security
We implement reasonable security measures including:
- Secure servers
- Encrypted communications
- Access controls
- Security monitoring
No method of transmission over the internet is completely secure.
Your Rights
You may:
- Access your information
- Update your profile information
- Request account deletion
- Request deletion of personal data
- Contact us regarding privacy concerns
Account Deletion
Users may permanently delete their FMSCustomer account and associated personal information.
Delete Through the App
- Open FMSCustomer.
- Navigate to Profile or Settings.
- Select Delete Account.
- Confirm your deletion request.
Delete Through Support
If you cannot access your account, contact:
- Email: dagshif@gmail.com
- Subject: Account Deletion Request
Include:
- Full name
- Registered phone number
- Registered email address (if applicable)
Data Deleted
Upon successful deletion request, we remove:
- Profile information
- Authentication data
- Phone number
- Email address
- Notification tokens
- User preferences
Data Retained
Certain information may be retained temporarily where required for:
- Legal obligations
- Fraud prevention
- Security investigations
- Audit and compliance purposes
Processing Time
Account deletion requests are generally completed within 30 days.
Children's Privacy
FMSCustomer is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website and may be announced within the application.
Contact Us
- Developer: Noble Lemmat
- Website: https://noblelemmat.et
- Email: dagshif@gmail.com
- Contact Person: Dagmawi Terefe
- Phone: +251 976 166 204
Questions about your privacy?
We're here to help. Reach out anytime with privacy concerns or account deletion requests.